Royal
LePage Progressive Realty Privacy Policy
At Royal
LePage Progressive Realty, we respect the privacy of
our clients and we are committed to keeping your
personal information accurate, confidential, secure and
private. We have adopted the following Privacy Policy
to ensure that we continue to meet its commitment to
your privacy.
The
following sections, read as a whole, comprise our
Privacy Policy:
Introduction
i) The
kind of information we collect
ii) How
we use your information
iii) When
can we disclose your personal information?
iv) Who we
share your information with
v) How we
safeguard your information
vi) Web
site security
vii)
Accessing your personal information
viii)
Cookies
Questions, Concerns and Complaints About our Privacy
Policy
Introduction
We
provide a variety of products and services to the
public, including, but not limited to:
Real estate brokerage services; real estate agency
services advising with respect to real estate
purchase and sale, home leasing, property management or
other real estate advisory services.
In the course of providing these products and services,
we may collect, with their consent, certain personal
information about our clients.
“Personal Information”
means
information about an identifiable individual client.
This may include without limitation, the individual’s
name, home address, email address, age, gender, income,,
personal preferences and other information about his or
her family. Personal information does not include the
name, title or business address or telephone number of
an employee of an organization.
The kind of
information we collect
We gather
and use personal information in order to provide you
with the products and services you have requested;
namely, personal information required to effectively
market and sell the property of sellers; to locate,
assess and qualify properties for buyers; and to
otherwise provide professional and competent real estate
services to clients. We may also use your personal
information to offer additional products or services
that you may be interested in. Providing us with your
personal information is your choice, however, we may not
be able to provide you with certain products or services
if you do not provide us with certain information. For
example, we may not be able provide you with certain
products or services if we do not have your contact
information or if you withdraw your consent to disclose
your contact information to our supplier or partners who
provide some of the products or services you may
require.
We may keep a file with your contact history to be used
for client inquiry purposes so that we may ensure that
you are satisfied with the products and services which
we have provided to you and can continue to serve your
real estate needs.
If you visit the Royal LePage Progressive Realty Web
site, we will not collect personally identifiable
information about you unless you provide it. All
information that you do provide us with is securely
maintained and kept strictly confidential. This Privacy
Policy does not apply to aggregated data from which it
is not possible to determine the identity of a specific
individual. We reserve the right to use aggregated data
in any way that it determines appropriate. This Privacy
Policy does not apply to aggregated data from which it
is not possible to determine the identity of a specific
individual. Royal LePage Progressive Realty reserves the
right to use aggregated data in any way that it
determines appropriate.
How Your
Information Is Used
At Royal
LePage Progressive Realty we use personal information
for three general purposes:
-
To communicate with you in order to provide you with
our products and services.
-
To monitor our level of service and report back to
you to ensure your satisfaction with the provision
of such services.
-
For inclusion in documentation relating to your
particular real estate transaction.
We will
only use personal information for the purpose that we
have disclosed to you. If we want to use your
information for a different purpose, we will notify you
and ask for your consent first.
When Can We
Disclose Your Personal Information?
We are obliged to keep your personal information
confidential except under the following circumstances:
(i) When Authorized by you
(ii) When Required by law
(iii) When Permitted by law
(i) When Authorized by You
Many of the
services offered by us require us to obtain personal
information about you in order to perform the services
we have been engaged to provide. We will use this
information to tailor programs to meet your needs and
objectives. We will always obtain consent from you
first, and we will never use the information for
purposes other than those we have told you about. You
may also withdraw your consent at any time, subject to
any legal implications (which we will inform you about).
In some cases, if you do no consent to our use or
disclose certain personal information we may be unable
to continue to provide all or part of the services you
have requested.
(ii) When Required by Law
The type of information we are legally required to
disclose usually relates to government tax reporting
requirements. However in some cases, such as under a
court order, we may be required to disclose certain
information to persons specified in the court order. We
will only provide the specific information requested and
only upon being satisfied that the authorities have
legitimate grounds to request the information.
(iii)
When Permitted by Law
The legislation has provided certain situations where we
are legally permitted to disclose personal information
without your consent. Examples include situations
involving the collection of debt in arrears, medical
emergencies, or suspicion of illegal activities.
With Whom We May Share Your Information
(i)
Employees
In the
course of daily operations, access to sensitive personal
information is limited to those employees with a
legitimate reason for accessing it. As a condition of
their employment, our employees are required to follow
all applicable laws and regulations, including this
Privacy Policy.
Unauthorized use or disclosure of confidential client
information by one of our employees is prohibited and
may result in disciplinary measures.
(ii) Affiliates
In order to better meet your needs,
we may share some of your personal information with our
affiliates. We will only do this with your express
consent and you may withdraw this consent at any time.
How We Safeguard Information
Royal LePage Progressive Realty
has extensive controls in place to maintain the security
of its information and information systems. Client files
are stored according to the sensitivity of the
information contained therein. Appropriate
controls (such as restricted access) are placed on our
computer systems and data processing procedures.
Physical access to areas where personal information is
gathered, processed or stored is limited to authorized
employees.
When you telephone a Royal LePage Progressive Realty
employee to speak about your file, you may be asked for
some personally identifying information. This type of
safeguard is designed to ensure that only you, or
someone authorized by you, has access to your file.
Accessing and Amending Your Information
As a
client, you have the right to access the personal
information we keep in your file and you have the right
to verify or amend the information if it is shown to be
inaccurate. If you would like to view the personal
information held in your file, please make a written
request at the address listed below, under “Questions,
Concerns and Complaints”. We will respond to your
request as efficiently as possible.
Anonymous Information and “Cookies”
When you
use our Web site, we may collect anonymous information
about you. This means that the information collected
cannot be traced back to a specific person. For example,
our Web servers may record certain information
automatically when you visit our Web site. This
information is collected using “cookies” and might
include the pages you visited, your IP (Internet
Protocol) address and other site usage statistics. This
anonymous information is used for research and
analytical purposes only (like evaluating how many
visitors our Web sites receive or which pages they visit
most often). It does not reveal any personal information
about you, the user. This aggregate data may be
disclosed to third parties, but never with personally
identifying information.
“Cookies”
“Cookies”
are small text files that contain a unique
identification number that allows our computers to
identify your Web browser (but not you) each time you
visit one of our Web sites that uses cookies. The
information helps us improve the functionality of the
site and enhance the navigation and security of your
session. Cookies cannot be used to collect sensitive
information about you or data residing on your computer.
Most major Web sites use this technology and most
browsers are set up to accept them.
You may
configure your browser to notify you when you receive a
cookie, and you may refuse to accept them entirely.
However, if you refuse to accept cookies, you may limit
the functionality that we can provide to you when you
visit our site.
**Please note that currently this website currently does NOT
employ the use of cookies but its position in this
privacy policy is to inform you that we may in the
future use cookies to better serve our clients.**
Questions,
Concerns and Complaints
If you have
any questions, concerns or complaints about your
personal information, or about the our Privacy Policy,
please contact us using the contact
information provide below:
Royal LePage Progressive Realty
P.O.
Box 507
Slave Lake, Alberta
T0G
2A0
Phone: (780)805-3111
Fax:
(780)805-3144
Toll
Free: 1-866-414-3111
E-Mail:
realty@royallepageslavelake.com
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